Hiring a house cleaner can be one of the best decisions you make for your home and your sanity. But not all cleaning services are created equal. Whether it's your first time hiring or you've been burned before, here are seven things worth knowing before you book.
1. Check If They're Insured
This is non-negotiable. If a cleaner damages something in your home or injures themselves on your property, you want to know they're covered. Ask for proof of public liability insurance before they step through the door. Any reputable company will have this and be happy to provide it.
2. Ask About Police Checks
You're letting someone into your home — often when you're not there. Make sure the company runs police checks on their staff. This should be standard practice, but not every operator does it. Don't be shy about asking.
3. Understand What's Included
A "general clean" can mean very different things depending on who you hire. Some companies include inside the oven and fridge, others don't. Some clean windows, others charge extra. Get a clear breakdown of what's included in the price before you commit, so there are no surprises.
4. Read the Reviews — But Read Them Properly
Don't just look at the star rating. Read what people are actually saying. Look for patterns — if multiple reviews mention the same issue, that's a red flag. Also check if the company responds to negative reviews. How a business handles complaints tells you a lot about how they'll treat you.
5. Ask About Their Guarantee
What happens if you're not happy with the clean? A good company will have a satisfaction guarantee and be willing to come back and fix anything you're not pleased with. If they don't offer any kind of guarantee, that's worth thinking about.
6. Be Wary of Prices That Seem Too Low
If someone's quoting significantly less than everyone else, there's usually a reason. They might be cutting corners, underinsured, or paying their staff below award rates. A good clean takes time and proper equipment — and that costs money. You don't need to pay top dollar, but you should expect to pay a fair rate.
7. Communication Matters
Pay attention to how easy they are to deal with before you book. Do they respond promptly? Do they answer your questions clearly? The way a company communicates before they start working with you is a good indicator of how they'll handle things when something goes wrong — because eventually, something always does.
At Enhanced Cleaning, we tick every one of these boxes. Fully insured, police-checked, and backed by our 200% money-back guarantee. If you're looking for a reliable house cleaner in Perth or Bunbury, get a free quote and see the difference for yourself.